Shipping & Returns

To ensure accurate and timely delivery, please follow the shipping guidelines below:

A shipping label must be purchased for your order to be shipped.
If your order includes sealed product, you must select the "Ship w/ Bulk or Sealed" option.
For live rip orders, you may choose "Ship w/o Bulk" to receive only your hits (no bulk cards).
If you are placing an additional order and have already purchased a shipping label, select "Additional Order, label already purchased" at checkout.
Shipping labels are valid for specific windows each week:
- Monday–Wednesday
- Thursday–Sunday
  These timeframes may vary, so please ask during the stream if you're unsure whether a past order has shipped.
If you do not purchase a shipping label within the same week your order was placed, your order will be canceled with no refund.
We do not ship to 3rd party shippers or freight forwarders. The order recipient must be located within the USA.

We aim to provide the best experience possible, but please note the following terms regarding refunds and returns:

All refunds or cancellations are subject to a 10% processing fee.
Opened or Shipped Products: We do not accept returns or offer refunds for any product that has been opened or shipped. All sales are final once an item has been opened or leaves our store.
Damaged or Defective Items: If you receive a product that is damaged or defective, please contact us within 48 hours of delivery and include clear photos of the issue. We’ll work with you to resolve the problem promptly.
Sealed Product Returns: Refunds or returns for sealed product are at our discretion and must be requested before the item has shipped.
Pre-Orders: Pre-order items ship based on their release date. Please review the product description for timing. Pre-orders cannot be canceled once placed.

If you have any questions or need further assistance, please don’t hesitate to contact our customer service team.